FAQs
Welcome to the Fimibuke FAQ page. Here you'll find answers to the most common questions about our products, shipping, orders, and policies.
1. Where do you ship from?
Our products are shipped from fulfillment centers located within the United States. Orders are automatically routed to the nearest warehouse based on inventory availability and delivery address.
2. How long does shipping take?
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Processing time: 1–2 business days
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Delivery time: 3–5 business days (within the United States)
Please note that delivery times may vary during holidays or peak seasons.
3. Do you offer free shipping?
Yes. Fimibuke offers free standard shipping on eligible orders within the United States.
4. Do you ship internationally?
At this time, we only ship within the United States. We do not offer international shipping.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow 24–48 hours for tracking updates to appear in the carrier system.
6. Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us as soon as possible at:
We will do our best to assist, but changes cannot be guaranteed once the order has been processed or shipped.
7. What is your return policy?
We offer a 30-day return policy from the date of delivery.
To be eligible for a return:
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Items must be unused and in original condition
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Original packaging must be included
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Proof of purchase is required
For non-quality-related returns, customers are responsible for return shipping costs.
8. What should I do if my item is damaged or defective?
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Please include:
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Order number
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Photos or videos of the issue
If confirmed, we will offer a replacement, refund, or appropriate solution at no extra cost.
9. Do your products come with a warranty?
Yes. Fimibuke products include a 1-year limited warranty covering manufacturing defects.
This does not cover:
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Normal wear and tear
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Misuse or accidental damage
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Cosmetic damage that does not affect function
10. What payment methods do you accept?
We accept major credit cards and secure online payment methods available at checkout.
All payments are processed securely through trusted payment providers.
11. Can I use a P.O. Box for delivery?
We currently do not support delivery to P.O. Boxes for some oversized items. Please provide a physical address for smooth delivery.
12. How can I contact customer support?
If you have any questions, feel free to contact us:
📧 support@fimibuke.net
🌐 fimibuke.net
Our support team typically responds within 24–48 business hours.